I’ve been musing lately on why only one organization felt the need to respond here at this very blog to IMO valid criticisms.<\/p>\n
I mean, really, I’ve trashed several organizations–both local and national– since October 2009 when I first started posting and only John Farwell at Bend Broadband felt compelled to not only respond but respond repeatedly to the point of harassment.<\/p>\n
I’m thinking that most of the other companies are too busy actually running their companies to be concerned about a Google alert on one post from one lone blogger in Bend, Oregon.<\/p>\n
I’m thinking that some of the other companies actually have other ways to find out how their customers think they are doing (for example, the phone survey I received from Dish Network after the great ‘my DVR has been stolen’ debacle) without resorting to harassment of those who are unhappy with them.<\/p>\n
I’m thinking that most of the other companies actually understand that not all of their customers are going to be happy with them all the time.<\/p>\n
I’m thinking that most of the other companies actually don’t have the time, the inclination, or the staff to respond to Google alerts at 5:00 am.<\/p>\n
I’m also thinking that if the other companies did respond, they would address MY issues and MY complaints, not post 2 full length advertisements for their products\/services and get mad when I took exception to them using MY blog to push their products.<\/p>\n
I’m also thinking that if they did respond 3 times using work-related email addresses, and the blogger finally told them to cease and desist, they would do so.<\/p>\n
John Farwell just couldn’t leave it alone, he had to send one final email so he could have the last word. I’d call that a hollow victory because of the damage he’d already done to Bend Broadband’s reputation.<\/p>\n
Stopping contact when asked to do so\u00a0 is the difference between people at professionally run companies and John Farwell.<\/p>\n
I am trying not to let my experience with John Farwell color my overal feelings about Bend Broadband but its difficult at best<\/p>\n
Does John Farwell have even a fraction of a tiny clue about the damage he did to Bend Broadband’s reputation by his continued harassment, sarcasm, insulting comments, and all around nastiness?\u00a0 I DON’T THINK SO!!<\/p>\n","protected":false},"excerpt":{"rendered":"
I’ve been musing lately on why only one organization felt the need to respond here at this very blog to IMO valid criticisms. I mean, really, I’ve trashed several organizations–both local and national– since October 2009 when I first started posting and only John Farwell at Bend Broadband felt compelled to not only respond but… Continue reading Caring About Criticism…..<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21],"tags":[228,889,923,1096,1461,1967],"class_list":["post-370","post","type-post","status-publish","format-standard","hentry","category-miscellaneous","tag-bend-broadband","tag-google-alerts","tag-harassment","tag-john-farwell","tag-phone-survey","tag-understand","entry"],"_links":{"self":[{"href":"https:\/\/i-dont-think-so.com\/index.php?rest_route=\/wp\/v2\/posts\/370","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/i-dont-think-so.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/i-dont-think-so.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/i-dont-think-so.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/i-dont-think-so.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=370"}],"version-history":[{"count":0,"href":"https:\/\/i-dont-think-so.com\/index.php?rest_route=\/wp\/v2\/posts\/370\/revisions"}],"wp:attachment":[{"href":"https:\/\/i-dont-think-so.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=370"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/i-dont-think-so.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=370"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/i-dont-think-so.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=370"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}