I often go to Burger King for breakfast. And lately I’ve been getting the sausage biscuits because they are much cheaper than the sausage crossain’wiches — and also they are just sausage and a biscuit. No cheese, no egg…..and with borderline high cholesterol I don’t need the cheese OR the egg.
Funny isn’t it how the cheaper meals aren’t pushed or even sold very well by the chain restaurants though. One morning about 7:00 am –they open at 6:00 am– I go through the drive-through and they have no biscuits. They said they had just put a new batch in the oven and it would be 15 minutes. So I go back in 15 minutes and all is well.
Since that day though I’ve had nothing but trouble, and a fair amount of rudeness, when trying to buy the sausage biscuits. And it doesn’t seem to matter what time I am there either. They have either stopped baking the biscuits for the day (and she very rudely said “we aren’t selling those any more” when what she meant was “we aren’t selling those any more TODAY”) or they just are NOT available. This has happened over and over again.
I also order double Whoppers with cheese from Burger King now and then. I do NOT like lettuce on my cheeseburgers, and I particularly don’t like the tasteless iceberg lettuce they use at this Burger King, so I say (ALWAYS) ‘no lettuce, no ketchup, easy mayo, heavy onion, heavy pickle’
The last double Whopper I ordered at the drive through window, I could literally SMELL the lettuce–yes lettuce has a smell, boys and girls– when I opened the bag. By this time, I’m at home which is a mile away (one way) from Burger King. So I ate the Whopper with the lettuce–it does add a bit of crunch to the Whopper– and complained a lot.
And I read my receipt to see if it said NO lettuce or not. It most definitely did say NO lettuce. Now in my case, its that I don’t like lettuce. Did the incompetent cooks/customer service people stop to think that I just MIGHT be allergic to lettuce? Between the cheese and the mayonnaise, it is impossible to get all the lettuce off a cheeseburger. So if a person is allergic to lettuce, they have just wasted $4.69 on a cheeseburger they cannot eat.
And even if I am NOT allergic to lettuce, I don’t custom order my whoppers just to make their life difficult. I custom order my whoppers because I do NOT like lettuce or ketchup, and I am not that fond of mayonnaise either.
Does Burger King really WANT to sell the $1.00 sausage biscuits (as opposed to the $2.39 sausage crossain-wiches)? I DON’T THINK SO.
Does Burger King and their employees at the southeast Bend, Oregon (on the corner of SE 3rd Street and Reed Market Road) store really care about customer service and giving the customer what they want and/or what they ordered? I DON’T THINK SO.